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Episode 0007

Summary

A user named Samuel helps Speaker 1 troubleshoot their computer. Speaker 1's computer is freezing and has a virus due to outdated antivirus software. Samuel also advises Speaker 1 not to physically harm the computer.

00:00 00:00

Transcript (Click timestamp to jump)

00:05 Speaker 1

Oh great. The stupid computer froze again. It's the third time today.

00:16 Speaker 1

Hey Samuel, can you come take a look at my PC? It's acting up again. I must have a virus or something.

00:22 Speaker 2

Just give me a second. I'll be right up.

00:34 Speaker 2

I ran a virus scan on your computer and it turns out that you have a lot of infected files.

00:39 Speaker 1

But I'm quite careful when I'm browsing the internet. I have no idea how I could have picked up a virus.

00:45 Speaker 2

Well, you have to make sure your anti-virus software is updated regularly. Yours wasn't up to date. That's probably what was causing your problems.

00:53 Speaker 1

Okay, anything else?

00:55 Speaker 2

Yeah, try not to kick or hit the computer.

00:58 Speaker 1

Um, yeah, sorry about that.