Back to all podcasts

Episode 0089

Summary

The audio captures a conversation at an airport check-in counter where a passenger is informed about an extra charge for his luggage, as he has exceeded the allowed number of checked bags. He expresses frustration and anger, highlighting the long distance of his flight and the high cost of the additional bag, which is even more than his round trip ticket. The agent maintains a neutral but firm stance, explaining airline policy.

00:00 00:00

Transcript (Click timestamp to jump)

00:08 Speaker 1

Next, please.

00:09 Speaker 1

Hello, sir. May I see your passport, please?

00:11 Speaker 2

Yes, uh, here you go.

00:14 Speaker 1

Will you be checking any bags today?

00:16 Speaker 2

Yes, I'd like to check three pieces.

00:18 Speaker 1

I'm sorry, sir. Airline policy only allows two pieces of checked luggage at 20 kilograms each, plus one piece of carry-on luggage. I will have to charge you extra for the additional suitcase.

00:29 Speaker 2

What? Why? I'm taking an intercontinental flight. I'm flying 16,000 kilometers. How am I supposed to take only two 20-kilo bags? That's absurd.

00:39 Speaker 1

I'm sorry, sir. There's nothing I can do. You cannot board the flight with that large bag either.

00:44 Speaker 1

Carry-on bags must fit in the overhead compartment or under your seat.

00:49 Speaker 1

That bag is clearly too big.

00:51 Speaker 2

Now I see. You charge next to nothing for an international ticket, but when it comes to charging for any other small thing, you charge an arm and a leg. So tell me, miss, how much will I have to pay for all of this?

01:02 Speaker 1

Let's see.

01:05 Speaker 1

625 US dollars.

01:06 Speaker 2

That's more than my round trip ticket!