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Episode 0106

Summary

A customer attempts to activate her existing cell phone with a new provider but is informed it's incompatible with their network. The salesperson then offers a three-year plan that includes a free handset, specifically mentioning a BlackBerry Curve as part of a special promotion. The customer initially expresses excitement about the plan's benefits, but the salesperson clarifies that additional fees for activation, emergency services, monthly service, and extra minutes apply beyond the base monthly cost.

00:00 00:00

Transcript (Click timestamp to jump)

00:06 Speaker 1

Yeah, I just moved here and I'd like to activate my cell phone, and I'm not sure if I should go with a prepaid plan or a monthly rate plan.

00:14 Speaker 2

I see. Well, can I have a look at your phone?

00:17 Speaker 2

Unfortunately, this phone can't be used in the US. It's not compatible with our 3G network.

00:23 Speaker 1

What? Really? I don't really want to have to buy a new phone.

00:27 Speaker 2

Well, you're in luck. You see, if you sign up for our three-year plan, we'll throw in a handset for free.

00:32 Speaker 1

Really? What's the catch?

00:33 Speaker 2

There's no catch. You just choose a plan, sign a three-year contract, and that's it. Actually, we're running a special promotion right now, and we're giving away a BlackBerry Curve with our special Mega Value $40 plan.

00:44 Speaker 1

So, what does this plan include?

00:47 Speaker 2

Well, you get 900 anytime minutes, and you can also enjoy free mobile-to-mobile calling to other Telmobile clients. A thousand text messages per month and unlimited evening and weekend minutes. Oh, and we also offer a rollover option.

01:00 Speaker 1

Wow! All this for $40 per month?

01:03 Speaker 2

That's right. Plus the activation fee and the emergency services fee, the monthly service fee and uh, oh, and any charges for extra minutes and...