Episode 0106
Summary
A customer attempts to activate her existing cell phone with a new provider but is informed it's incompatible with their network. The salesperson then offers a three-year plan that includes a free handset, specifically mentioning a BlackBerry Curve as part of a special promotion. The customer initially expresses excitement about the plan's benefits, but the salesperson clarifies that additional fees for activation, emergency services, monthly service, and extra minutes apply beyond the base monthly cost.
Transcript (Click timestamp to jump)
Yeah, I just moved here and I'd like to activate my cell phone, and I'm not sure if I should go with a prepaid plan or a monthly rate plan.
I see. Well, can I have a look at your phone?
Unfortunately, this phone can't be used in the US. It's not compatible with our 3G network.
What? Really? I don't really want to have to buy a new phone.
Well, you're in luck. You see, if you sign up for our three-year plan, we'll throw in a handset for free.
Really? What's the catch?
There's no catch. You just choose a plan, sign a three-year contract, and that's it. Actually, we're running a special promotion right now, and we're giving away a BlackBerry Curve with our special Mega Value $40 plan.
So, what does this plan include?
Well, you get 900 anytime minutes, and you can also enjoy free mobile-to-mobile calling to other Telmobile clients. A thousand text messages per month and unlimited evening and weekend minutes. Oh, and we also offer a rollover option.
Wow! All this for $40 per month?
That's right. Plus the activation fee and the emergency services fee, the monthly service fee and uh, oh, and any charges for extra minutes and...
Summary
The podcast episode discusses mobile phone plans, specifically comparing prepaid and monthly rate options. It features a dialogue where a customer's phone is deemed incompatible, leading to a promotional offer for a new phone and a monthly plan. The hosts, Marco and Erica, then break down key vocabulary such as "activate," "handset," "rollover option," and "fee." They conclude by reflecting on cultural differences in mobile phone usage habits, particularly regarding answering calls and the use of voicemail.
Transcript (Click timestamp to jump)
Hello English learners, welcome back to another podcast with us here at English Pod.
My name is Marco.
And I'm Erica.
And today we're going to be looking at a very popular topic, something that everyone has to do at least once in their life.
That's right, we're talking about mobile phones and getting a mobile phone plan.
Right, so you have a mobile phone, you need to get a plan or you need to do something in order to to make it work, right?
Yes, and in this lesson we're going to learn some language to help you do that.
Alright, so let's start with the language on vocabulary preview.
Vocabulary Preview.
In the dialogue, we're going to compare two types of mobile phone plans, the prepaid plan and the monthly rate plan.
Okay, so we have two types of plans, prepaid.
Prepaid plan.
Okay, a prepaid plan.
Well, a prepaid plan, basically, just like the name suggests, you pay before you use the minutes.
So maybe you have to buy a card and then you can use maybe 20 minutes or 30 minutes or 100 minutes.
Exactly.
And then when you run out of money or you use all your minutes, you can buy another card and like that.
Yep, but the monthly rate plan is different.
So the monthly rate plan, you have to pay each month.
Right, at the end of each month.
At the end of each month. And what do you pay?
Um, you pay for everything you used.
You get a bill at the end of the month.
Exactly.
Okay, so very interesting. These are the ways that mobile phone plans usually work, and well, now it's time for us to listen to this dialogue for the first time. We are going to be listening as a shopper is looking to buy maybe a mobile phone or get a mobile phone plan.
Yeah, I just moved here and I'd like to activate my cell phone, and I'm not sure if I should go with a prepaid plan or a monthly rate plan.
I see.
Well, can I have a look at your phone?
Uh, unfortunately, this phone can't be used in the US. It's not compatible with our 3G network.
What? Really?
I don't really want to have to buy a new phone.
Well, you're in luck. You see, if you sign up for our three-year plan, we'll throw in a handset for free.
Really? What's the catch?
There's no catch. You just choose a plan, sign a three-year contract, and that's it.
Actually, we're running a special promotion right now, and we're giving away a Blackberry Curve with our special Mega Value $40 plan.
So, what does this plan include?
Well, you get 900 anytime minutes, and you can also enjoy free mobile-to-mobile calling to other Telmobile clients. 1,000 text messages per month and unlimited evening and weekend minutes. Oh, and we also offer a rollover option.
Wow, all this for $40 per month?
That's right. Plus the activation fee and the emergency services fee, the monthly service fee, and oh, and any charges for extra minutes and...
Well, it sounds like a lot more than $40, doesn't it?
This is very common. They always say that it's a very low price and they always have these hidden charges, right?
Yep, you're right. So why don't we look at some of the language they were using in the dialogue now in language takeaway?
Language Takeaway.
Alright, on language takeaway today, we're going to be looking at four very basic words that are used in this whole mobile phone context.
And the first one is activate.
To activate my cell phone.
Alright, so you have to activate your cell phone.
That's right. Um, you have to make the cell phone work.
So basically you make it work. Now, can you only apply this to mobile phones?
No, there's many things that you must activate to make work. For example, you must activate your computer software.
Okay, or maybe you have to activate your credit card.
Or activate your bank account.
So usually you do this for the first time before you start using it.
Yeah, like imagine your mobile phone is sleeping, right? And you need to activate it to make it start working.
But you only do it once.
Right. Only once.
Okay. We talk about mobile phone or we say the cell phone, but this also has a specific name, right?
That's right, a handset.
Handset.
A handset.
So, the device, the phone, you can call it a handset.
Exactly.
Alright, a very easy word, but it's kind of a little bit more technical.
Yeah.
Now, one of the things they were talking about with this um monthly rate plan was an was a rollover option.
Rollover.
A rollover option.
So what is this rollover option about?
Well, okay, I'll give you an example. Um, let's say you have 500 minutes each month.
Mm-hmm.
And you only use four of them in this month.
100 of those minutes can roll over, can move over to the next month, so now you have 600 minutes.
So basically the minutes that you don't use, you can still use the following month.
Right.
Okay, so that's a rollover plan.
Now we might recognize the verb to roll over, right?
Right, so it's very similar to physically move from one place to another.
Yep.
Alright, roll over.
And now in the end we talked about many types of fees.
That's right. Activation fee.
Okay, or we also had emergency services fee.
Mm-hmm.
So what is a fee?
A fee is the amount of money you must pay for a service.
Okay, so this is important, it's for a service.
Yeah, you can't pay a fee for something you can touch.
Okay, so if I go to the store, I don't say, what is the fee of this bottle of water?
Right.
What's the fee for filling this bottle of water?
Okay, so for a service.
Yes, for an action.
Alright, very good.
So, I think it's time for us to listen to this dialogue again. We're going to slow it down because it was a little bit fast, and then we'll come back and look at some great phrases.
Hi there. Can I help you?
Yeah. I've just moved here and I'd like to activate my cell phone, and I'm not sure if I should go with a prepaid plan or a monthly rate plan.
I see.
Well, can I have a look at your phone?
Uh, unfortunately, this phone can't be used in the US. It's not compatible with our 3G network.
What? Really?
I don't really want to have to buy a new phone.
Well, you're in luck. You see, if you sign up for our three-year plan, we'll throw in a handset for free.
Really? What's the catch?
There's no catch. You just choose a plan, sign a three-year contract, and that's it.
Actually, we're running a special promotion right now, and we're giving away a Blackberry Curve with our special Mega Value $40 plan.
So, what does this plan include?
Well, you get 900 anytime minutes, and you can also enjoy free mobile-to-mobile calling to other Telmobile clients. 1,000 text messages per month and unlimited evening and weekend minutes. Oh, and we also offer a rollover option.
Wow, all this for $40 per month?
That's right. Plus the activation fee, the emergency services fee, the monthly service fee, oh, and any charges for extra minutes and...
Well, you know, there were some interesting uh phrases in this dialogue, and you know, a lot of them can be used when you're talking about uh a negotiation or a contract or a deal.
Alright, great. So let's take a look at these phrases in Fluency Builder.
Fluency Builder.
Okay, the first phrase that we have on Fluency Builder today was the problem that she had with her mobile phone was that it wasn't compatible with a 3G network.
Okay, to be compatible with.
To be compatible with.
To be compatible with.
Now, this word compatible means that it works well with something else.
Exactly. Now, there's a lot of things that you can use this phrase compatible with together with, um, you know, people, things.
So why don't we hear a few examples now?
Example one.
Our application is compatible with most smartphones.
Example two.
My roommate and I are just not compatible. All she ever does is study, and I like to stay up late and party.
Example three.
I'm sorry, your computer is not compatible with our software. It's too old.
Okay, great example. So compatible with, very clear and it's very useful.
That's right.
Now, what about the next phrase?
Well, you know, the the girl was hearing about all of these great things that are included in the contract and she asked, what's the catch?
What's the catch?
What's the catch?
So she was asking for the catch. What is the catch?
Well, good thing you asked. A catch is something negative, something that's hidden, um, that makes the deal seem not so great.
Okay, so if somebody offers me a new car, they say, you can have this new for free.
Okay, well, that seems too good to be true, so what is the catch?
The catch is that I can only drive it at night.
Okay, that's kind of annoying.
Right. So that's the catch. There's like a condition.
Yep. Now, she asked about the catch, and well, she said, well, there's no catch, you know, it's you just signed the contract.
And then the salesman told the lady that she is in luck.
You're in luck.
To be in luck.
Well, okay, I think I think we can really understand the meaning, right? When you're in luck, something lucky has happened.
Right. You're having good fortune.
Mm-hmm. But how do we use it?
So maybe you're looking for a very special bottle of wine for dinner tonight.
Yeah, it's very rare.
Okay, and you go into this little store, and all of a sudden you're in luck. You've found it there.
Exactly.
This phrase is actually most commonly used in the second person, you're in luck.
You are in luck.
You are in luck.
You are in luck tonight.
Yeah, and it it usually when someone asks you for something, then you say, you're in luck.
You're in luck. I have it or you're in luck. I have the very last one.
Exactly.
Alright, and now to end Fluency Builder, we have one more phrase and so it was when the salesman said, we'll throw in a handset for free.
Alright, to throw something in.
So, if she signs the contract, he will throw in a free handset.
It means to include something for free.
Okay, so you can say, if you buy this house, I'll throw in the dog.
The dog.
For free.
Yeah.
Right? So to throw in, to include for free.
Right.
Okay.
Alright, so great phrases and I think we understand them now. So let's listen to this dialogue for the very last time.
Yeah, I just moved here and I'd like to activate my cell phone, and I'm not sure if I should go with a prepaid plan or a monthly rate plan.
I see.
Well, can I have a look at your phone?
Uh, unfortunately, this phone can't be used in the US. It's not compatible with our 3G network.
What? Really?
I don't really want to have to buy a new phone.
Well, you're in luck. You see, if you sign up for our three-year plan, we'll throw in a handset for free.
Really? What's the catch?
There's no catch. You just choose a plan, sign a three-year contract, and that's it.
Actually, we're running a special promotion right now, and we're giving away a Blackberry Curve with our special Mega Value $40 plan.
So, what does this plan include?
Well, you get 900 anytime minutes, and you can also enjoy free mobile-to-mobile calling to other Telmobile clients. 1,000 text messages per month and unlimited evening and weekend minutes. Oh, and we also offer a rollover option.
Wow, all this for $40 per month?
That's right. Plus the activation fee and the emergency services fee, the monthly service fee, oh, and any charges for extra minutes and...
Mobile phones. This is very common in the United States, right? These monthly plans.
Yeah, most places where I have lived, it's much more common to pay as you go, right? To have a prepaid plan. But in the States, um, almost everyone goes with the monthly plan.
Maybe it's because in order to have a monthly plan, you need to have a credit card.
You might be on to something.
Right? So, if you don't have a credit card or maybe you're 18, you know, you can't get a monthly plan. So, you got to do this prepaid plan.
Yeah. You know, another interesting thing that I've noticed when um living in different countries and seeing mobile phone habits, um Americans and North Americans respond very differently to a ringing mobile phone than other people do.
How so?
Um, for example, if I was in a meeting in America and my phone rang and I answered it, people might think that I was very rude to answer the phone in a meeting.
But, you know, here when we're living in China, it's totally normal. It's, you know, everyone does it. That's that's the polite thing to do, answer your phone.
Right, and I think that's absolutely true and maybe it's because in North America you have this voicemail option for your mobile phone.
Yeah, and everyone has it.
Everyone has it. So, if it's something very important, then the person will leave you a voicemail message and then you will know what it's about or you can call them back.
But here, I guess, or in other countries, maybe they don't have that option, so they need to answer every call.
Yeah, it's it's interesting, an interesting sort of cultural difference in the way we use our phones.
But what about listeners? In your country, do you answer the phone immediately or do you let it ring?
Right, or maybe do you see who's calling and maybe just not answer it.
Yeah, screen your calls.
Just screen a call.
So, come to our website Englishpod.com, let us know what your mobile phone habits are and also if you have any questions or doubts.
Yeah, Marco and I are always there to answer your questions. So until next time, thanks for listening and goodbye.
Bye.
Summary
This audio is an English vocabulary review focusing on terms related to mobile phones and communication services. It features two speakers: a male speaker (Speaker 1) who provides definitions or instructions, and a female speaker (Speaker 2) who pronounces the vocabulary words or phrases and later uses them in example sentences. The content covers terms like device, data package, SIM card, landline, text, activate, prepaid/monthly rate plan, compatible with, in luck, throw in, what's the catch, anytime minutes, text message, unlimited, evening and weekend minutes, rollover, mobile phone, handset, fee, and charge.
Transcript (Click timestamp to jump)
The EnglishPod audio review.
Listen to the meaning, then say the vocabulary word.
An object or machine made for a specific purpose.
Device.
A part of a cell phone package that lets you go on the internet.
Data package.
A computer chip you put in your cell phone.
SIM card.
A phone that attaches to the network by a wire.
Landline.
Write and send a text message.
Text.
Cause something to start working.
Activate.
A program where you pay for cell phone time in advance.
Prepaid rate plan.
A program that needs you to pay every month.
Monthly rate plan.
Able to work well together.
Compatible with.
You are lucky right now, we have what you need.
In luck.
Give something extra for free.
Throw in.
What is the hidden drawback?
What's the catch?
Cell phone time you can use at any time.
Anytime minutes.
Short messages sent by mobile phone.
Text message.
Without limit, as much as you want.
Unlimited.
Cell phone minutes you can use on evenings and weekends.
Evening and weekend minutes.
Allow unused minutes to be used the next month.
Rollover.
Mobile phone.
Handset.
The amount of money you need to pay.
Fee.
The amount of money you need to pay.
Charge.
Let's try that faster.
Cause something to start working.
Activate.
Cell phone minutes you can use on evenings and weekends.
Evening and weekend minutes.
Short messages sent by mobile phone.
Text message.
What is the hidden drawback?
What's the catch?
You are lucky right now, we have what you need.
In luck.
Allow unused minutes to be used the next month.
Rollover.
A part of a cell phone package that lets you go on the internet.
Data package.
The amount of money you need to pay.
Fee.
A computer chip you put in your cell phone.
SIM card.
Mobile phone.
Handset.
The amount of money you need to pay.
Charge.
Write and send a text message.
Text.
Give something extra for free.
Throw in.
Without limit, as much as you want.
Unlimited.
Cell phone time you can use at any time.
Anytime minutes.
An object or machine made for a specific purpose.
Device.
A phone that attaches to the network by a wire.
Landline.
Able to work well together.
Compatible with.
A program that needs you to pay every month.
Monthly rate plan.
A program where you pay for cell phone time in advance.
Prepaid rate plan.
Now say the word and hear it in a sentence.
Compatible with.
Our application is compatible with most smartphones.
Compatible with.
My roommate and I are just not compatible. All she ever does is study and I like to stay up late and party.
Compatible with.
I'm sorry, your computer is not compatible with our software. It's too old.
Throw in.
If you buy two pizzas, we'll throw in an other one for free.
Throw in.
Tell you what. I'll buy this computer if you throw in a pair of headphones. Deal?
Throw in.
The salesman threw in a subscription to the local newspaper for buying his product. Isn't that great?
Activate.
In order to activate this computer software, you need to call customer service and get a code number.
Activate.
I received my credit card today. I have to go to the bank and have it activated before I can use it.
Activate.
I want to activate an email account with Gmail, but I don't know how.
This is too good to be true. There has to be a catch.
You're going to give me a free phone and three months of free service? What's the catch?
Don't trust car salesmen. There's always a catch with them.
In luck.
If you have a headache, you're in luck. I have some Tylenol with me now.
In luck.
You're in luck. I have the last copy of that book here.
In luck.
We're in luck. I just found someone who can give us directions to the nearest gas station.