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Episode 0137

Summary

A customer calls Gallonet to inquire about internet plans for their house. The customer service representative explains different packages, and after the customer describes their internet usage needs, recommends a premium package that includes a faster connection, a wireless router, a personal firewall, and a free installation this month, plus a bonus pen drive. The customer is pleased with the offer.

00:00 00:00

Transcript (Click timestamp to jump)

00:06 Speaker 1

Welcome to Gallonet. How can I help you?

00:09 Speaker 2

Hi, I would like to get an internet plan for my house.

00:12 Speaker 1

Of course. We have three different plans with different prices you can choose from. The first one is the cheapest, but most basic plan, which is $30 a month. This is for broadband internet with a download speed of 512 KBPS.

00:29 Speaker 2

I have no idea what KBPS means. I just want to be able to get online, play games and chat with my friends. Oh, and watch movies online as well.

00:38 Speaker 1

Well, this connection might be a bit too slow for your needs. I suggest you get the premium package for $50 a month, which includes a connection speed of 2 megabytes. That way, you can play games online without any lag. This package also includes a wireless router and a personal firewall absolutely free.

00:56 Speaker 2

Do I have to pay an installation fee?

00:59 Speaker 1

Lucky for you, this month we aren't charging our normal installation fee. You are saving yourself 100 bucks right there, and we'll throw in this pen drive.

01:07 Speaker 2

Awesome.