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Episode 0138

Summary

The audio captures a frustrated customer, Jimmy Fox, attempting to pick up a reserved mid-size vehicle. The rental agent informs him that no mid-size cars are available, despite his reservation. An argument ensues with the customer expressing anger and disbelief about the company's inability to honor reservations. The agent then offers a compact or SUV. The customer reluctantly accepts a compact car, warning that he intends to drive it aggressively.

00:00 00:00

Transcript (Click timestamp to jump)

00:04 Customer

Hi, I made a reservation for a mid-size vehicle. The name is Jimmy Fox.

00:11 Rental Agent

I'm sorry. We have no mid-size available at the moment.

00:15 Customer

I don't understand. I made a reservation. Do you have my reservation?

00:20 Rental Agent

Yes, we do. Unfortunately, we ran out of cars.

00:27 Customer

But the reservation keeps the car here. That's why you have the reservation.

00:33 Rental Agent

I know why we have reservations.

00:35 Customer

I don't think you do. If you did, I'd have a car.

00:39 Customer

See, you know how to take the reservation. You just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.

00:50 Rental Agent

But we do have a compact or an SUV if you'd like.

00:54 Customer

Fine. I'll take the compact.

00:57 Rental Agent

All right. We have a blue Ford Focus for you, Mr. Fox. Would you like insurance?

01:04 Customer

Yeah, you better give me the insurance because I'm going to beat the hell out of this car.