Episode 0203
Summary
The audio features a tech support call where a distressed customer, Speaker 2, reports his laptop screen went black. Speaker 1, the support agent named Todd, attempts to calm him down and diagnose the issue as a potential computer virus, spyware, or trojans. The customer misunderstands, thinking he himself is sick, and then panics upon hearing technical terms related to malware.
Transcript (Click timestamp to jump)
Hello, thanks for calling 123 Tech Help. I'm Todd. How can I help you?
Hello? Can you help me? My computer! Oh man!
It's okay, sir. Calm down. What happened?
I turned on my laptop and it broke. I mean, the monitor went black.
Okay, sir. It sounds like you might have a virus.
I don't feel sick. Hold on, let me check. Nope, no fever. I'm fine.
No, your computer might have a virus. I mean, it has a bad program on it. Maybe that's why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.
Phew. Wait a minute. Crash? Spyware? Trojans? What? Where? When?
Summary
This podcast episode from "EnglishPod," hosted by Marco and Catherine, delves into computer-related vocabulary and phrases. It features a skit where a distressed customer calls tech support because his laptop crashed, leading to a discussion about computer viruses, spyware, and Trojans. The hosts explain terms like 'crash,' 'laptop,' 'monitor,' 'virus,' and 'antivirus program,' along with phrases like 'Oh man,' 'calm down,' and 'I mean.' The episode concludes with a detailed explanation of 'Trojan' in relation to the Trojan Horse story and highlights Mac users' experience with fewer virus problems.
Transcript (Click timestamp to jump)
Hello everyone and welcome to EnglishPod. My name is Marco.
My name is Catherine and today we have an elementary level lesson for you all about computers.
That's right. So we are going to take a look at some of the basic parts of a computer
and also about bad programs that could affect your computer and make it not work.
That's right. So before we get going, we have a verb for you that we're going to look at in vocabulary preview.
Alright, so today on vocabulary preview we have a verb as you said, and it's to crash.
To crash.
Okay, this has a couple of different meanings, but in today's dialogue this means for your computer to shut down or to freeze or to stop working.
Right, because maybe you heard of a car crash, right, when two cars bam hit each other. In this case your computer is just not working anymore. It stopped working. It freezes.
That's right. So you can't use it.
So my computer crashed is a way to say, my computer stopped working.
Mm-hm. Okay.
So that's a word that we're going to listen in our dialogue today. Why don't we jump right into it and we'll be back shortly.
Hello. Thanks for calling 123 Tech Help. I'm Todd. How can I help you?
Oh, hello. Can you help me? My computer. Oh man!
It's okay, sir. Calm down. What happened?
I turned on my laptop and it broke. I mean, the monitor went black.
Okay, sir. It sounds like you might have a virus.
I don't feel sick. Let me check. Nope, no fever. I'm fine.
No, your computer might have a virus. I mean, it has a bad program on it.
Maybe that's why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.
Phew.
Wait a minute. Crash? Spyware? Trojans? What? Where? When?
All right, so lots of great technology words today. Let's take a look at a few of them in language takeaway.
Alright, so let's start off with our first word.
You've probably heard it before, but let's go over it just in case. A laptop.
Laptop. A laptop is a kind of computer.
We have desktop, laptop.
Right. So your lap is the top part of your legs.
So a laptop computer is a small portable computer that you can take with you anywhere.
That's right. A lot of students have laptops and businessmen as well.
So you mentioned the opposite would be a desktop.
Right, so it sits on top of a desk.
Okay.
So both a desktop and a laptop have monitors, a computer monitor.
So a monitor is like a TV for your computer. It's where you can see what you're doing.
Okay. So it's called a monitor.
Or a screen maybe.
Yeah, you can also use the word screen, but monitor is the, the technical word for the usually a box like a TV that goes with the desktop computer.
Okay, very good.
So Todd, the computer guy said, hey, I think your computer might have a virus.
Ooh, that doesn't sound good.
Yeah, a virus. So, I guess you know what a virus is when you get sick, right? You get the flu or the cold.
That's right. You can say I have a virus.
But how can a computer have a virus? This means it's a program that is designed to hurt your computer.
All right, so it's like your computer is sick and it doesn't work.
So a virus might make your computer crash.
Exactly. So in order to avoid this, what we need is an antivirus program.
Okay, so virus is a bad thing, antivirus is a good thing.
An antivirus program is a program that protects your computer from viruses.
Mm-hm. So you would say antivirus.
You might have heard of a very famous program called Norton Antivirus or McAfee Antivirus. These are brands.
Okay, very good.
So those are some of the main technical terms that we have on language takeaway.
Why don't we listen to our dialogue quickly once aga, no. Why don't we listen to our dialogue quickly again and we'll be back with fluency builder.
Hello. Thanks for calling 123 Tech Help. I'm Todd. How can I help you?
Oh, hello. Can you help me? My computer. Oh man!
It's okay, sir. Calm down. What happened?
I turned on my laptop and it broke. I mean, the monitor went black.
Okay, sir. It sounds like you might have a virus.
I don't feel sick. Let me check. Nope, no fever. I'm fine.
No, your computer might have a virus. I mean, it has a bad program on it.
Maybe that's why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.
Phew.
Wait a minute. Crash? Spyware? Trojans? What? Where? When?
Alright, we're back. So now let's start off with three key phrases on fluency builder.
This first phrase is one that I know you use a lot. I use it too.
We say, oh man.
Oh man.
So now, depending on the tone, it can mean different things, right?
So in this case, what does it mean?
So the man who's having problems with his computer says, my computer, oh man.
Right, he seems a little bit anguished.
Disappointed.
Yeah.
Oh man.
So it's an interjection.
That's right. So you can say, oh man, my computer crashed.
Oh man, you're always late.
Now you can also say it for maybe surprise like, oh man.
So when you're excited about something, oh man, this computer game is awesome.
Mm-hm.
Okay. So it's just a way of expressing maybe disappointment or in some cases excitement.
That's right. So think about the way that you say it.
Oh man.
Oh man.
Okay. So now the guy Todd, he tells him, hey, sir, it's okay. Calm down, right?
Okay. So this might be funny sounding because we say calm, so be calm, calm down. This is a phrase.
It's almost like you're so upset and you're standing up, calm down.
Calm down.
Cool it.
Okay. So you tell someone to calm down.
That's right. So you might hear a parent say about their child, the child won't calm down. What do I do?
Mm-hm. Okay.
So it's a phrase. Let's use it together. Calm down, calm down, to calm down.
Alright. And now for our third phrase. I mean.
Okay, so this is also an interjection and it's very, very, very common, okay?
So you'll probably hear people when they're talking, they're like, oh, I went over there, I mean, we went to this place. It's an interjection.
That's right. And usually we say this when we want to correct what we just said. For example, your computer might have a virus. I mean, it has a bad program on it, okay?
So the computer support man, Todd, he understands maybe this person doesn't know what a virus is. So I mean, he's, he's changing what he just said.
We could say, oh, Saturday I'm going to the movies, I mean, Sunday I'm going to the movies.
Mm-hm. Okay.
What are you doing on Sunday?
Alright. So you use it to correct yourself or maybe further explain something because
um maybe you are talking about a topic and maybe the person is not understanding you, so you want to make it more clear.
Mm-hm, that's right.
I mean.
Right, like, she was very angry at me. I mean, of course she was because I did something wrong.
Right, so it's a way to offer an explanation.
Mm-hm.
All right. So try and use that one in your speech this week. Uh, it's a really, really great common English phrase.
Alright. So why don't we listen to our dialogue for the last time and we'll be back to talk a little bit more.
Hello. Thanks for calling 123 Tech Help. I'm Todd. How can I help you?
Oh, hello. Can you help me? My computer. Oh man!
It's okay, sir. Calm down. What happened?
I turned on my laptop and it broke. I mean, the monitor went black.
Okay, sir. It sounds like you might have a virus.
I don't feel sick. Let me check. Nope, no fever. I'm fine.
No, your computer might have a virus. I mean, it has a bad program on it.
Maybe that's why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.
Phew.
Wait a minute. Crash? Spyware? Trojans? What? Where? When?
Alright, Marco, in today's dialogue we heard a couple of strange words about computer viruses.
One of them, you might be familiar with from Greek stories and fables.
Mm-hm, a Trojan.
Alright, a Trojan. So it's a kind of bad software that will hurt your computer.
Yeah, it's a, it's a type of virus that comes in and it's supposed to be a good program or not harm your computer, but it's really just a lie, it's disguised as something else and then it starts to really ruin your computer. They're very, very dangerous.
Yeah, so why do you think it's called a Trojan?
I don't know. Probably because of uh Troy, something because it's very difficult like a Trojan.
Well, think about the story of the Trojan Horse, right? You know that story. So, so back in ancient Greece
there was a war happening and Troy wanted to defeat its enemy and they didn't know how to do it. So they thought and thought and thought and they came up with an idea. They would build a horse and they would give it as a gift.
Mm-hm. But inside the horse would be warriors, fighters.
Right. So when the city opened its doors to this wonderful gift, they would receive a horrible gift, an attack.
And so Trojan is like that. It's like um software that you think is safe, but then it attacks your computer by surprise.
Yes, they're very dangerous.
And now things have come up like Trojans and worms and a lot of different names for them, but
uh it's crazy now.
Although I hear Mac users don't have these problems.
We do not.
If you use a Macintosh computer, you probably have very few problems with viruses and things like that.
Wow. That's one point in favor for Mac users.
Absolutely.
So let us know, have you had problems with a virus on your computer? Have you ever called tech support?
Our website is EnglishPod.com. We hope to see you there.
Alright. Bye, everyone.
Bye.
Summary
The audio is an English vocabulary and phrase review. Speaker 1 introduces the segments and tasks, while Speaker 2 defines computer-related terms such as "laptop", "monitor", "virus", "crash", "antivirus", "run", "spyware", and "program", as well as common expressions like "calm down", "oh man", "I mean", and "nope". The latter part of the audio includes example sentences for some of these words, demonstrating their usage in context.
Transcript (Click timestamp to jump)
The English Pod audio review.
Listen to the meaning, then say the vocabulary word.
To express emotion or feeling, like, God, Jesus.
Oh man
Become quiet or calm, relax.
Calm down.
A small computer which is easily carried.
Laptop
To express one's own opinion or meaning.
I mean.
An electronic display that shows images.
Monitor
A program designed to harm a computer.
Virus
No, informal.
Nope.
A set of instructions to perform.
Program
Stop working or functioning properly.
Crash
A program designed to identify and remove computer viruses.
Antivirus
To work or be in operation.
Run
Software that secretly gathers information.
Spyware
Let's try that faster.
To express one's own opinion or meaning.
I mean.
Software that secretly gathers information.
Spyware
A set of instructions to perform.
Program
Become quiet or calm, relax.
Calm down.
Stop working or functioning properly.
Crash
To express emotion or feeling, like, God, Jesus.
Oh man
No, informal.
Nope.
A small computer which is easily carried.
Laptop
A program designed to identify and remove computer viruses.
Antivirus
To work or be in operation.
Run
An electronic display that shows images.
Monitor
A program designed to harm a computer.
Virus
Now say the word and hear it in a sentence.
Calm down.
I need to calm down. I am too nervous.
Calm down.
The doctor gave me these pills to help me calm down.
Calm down.
You need to calm down your dog before he bites someone.
Oh man
Oh man, I lost my wallet.
Oh man
Oh man, you are in big trouble.
Oh man
Oh man, that car is amazing.
Virus
My computer has a virus that erased all my hard disks.
Virus
You have to be careful when you open a computer file because it might be infected with a virus.
Virus
The disk you gave me had a virus on it.
Crash
My computer is too old and crashes all the time.
Crash
I don't know what happened to my phone. I was talking and all of a sudden it crashed.
Crash
This program causes my computer to crash.
Run
You should run an antivirus program occasionally to check for viruses.
Run
There are too many programs running. That's why your system is so slow.
Run
This program doesn't run on Windows XP. You must have Windows 7 if you want to use it.