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Episode 0231

Summary

A customer is looking for a new pair of black classic high heels. She is assisted by a salesperson who offers several options. The customer rejects many shoes for various reasons, including being too shiny, open-toed, too high, having pointed toes, bows, being slingbacks, or too modern. She eventually finds a style she likes but determines they are too tight and uncomfortable when she tries them on. Frustrated, she decides to leave and return another time.

00:00 00:00

Transcript (Click timestamp to jump)

00:07 Speaker 1

Hi, excuse me, sir. I'm looking for a dress shoe. My usual pair that I've had for years have finally been stretched out of shape. They don't provide any support anymore.

00:15 Speaker 2

Sure. What kind of shoe are you looking for? We've got strappy sandals, sleek high heels, edgy pumps. If you're looking for something a little more practical, we've got Mary Janes, ballerinas.

00:29 Speaker 1

Show me some classic high heels, please.

00:31 Speaker 2

Okay, right this way.

00:34 Speaker 2

What color did you have in mind?

00:35 Speaker 1

Black, classic.

00:37 Speaker 2

Of course. We've got this style here that is very popular. Because it's an open-toe shoe, you can wear it any time of the year. They look great on everyone.

00:47 Speaker 1

Um, too shiny. And I wear pantyhose with my shoes, so let's look for a closed-toe shoe.

00:53 Speaker 2

Okay, these are a very nice pair of leather shoes with a two-inch heel, so they are very comfortable.

00:58 Speaker 1

I don't like the pointed toes. Let me take a look at what else you have.

01:04 Speaker 1

Too high. That one looks like the back would cut into my heel.

01:08 Speaker 1

I have a high instep, so I doubt that one would fit properly.

01:13 Speaker 1

I don't want bows.

01:16 Speaker 1

I find slingbacks very uncomfortable.

01:19 Speaker 1

Those might as well be stilettos.

01:22 Speaker 1

Too modern. Ah, finally, this is what I'm looking for.

01:25 Speaker 2

What size?

01:26 Speaker 1

Seven and a half.

01:30 Speaker 2

Here we are!

01:37 Speaker 1

Mm, not good. They're too tight. The length is right, but the shoe is too narrow and it's pinching my toes. And there'd be no room for my insoles.

01:47 Speaker 1

You know what? I don't think I have the patience for this today. They just don't make shoes like they used to. I'll come back another time.

01:56 Speaker 2

Have a nice day, ma'am.