Back to all podcasts

Episode 0267

Summary

A customer visits the Bank of the USA to perform an urgent wire transfer to a company account for bill payment. The bank teller assists the customer, explaining the procedure and confirming that the transfer can be processed immediately, much to the customer's relief.

00:00 00:00

Transcript (Click timestamp to jump)

00:06 Speaker 2

Good morning. Welcome to Bank of the USA. How may I help you today?

00:11 Speaker 1

Hi, I need to transfer some money to another account. It's urgent.

00:15 Speaker 2

Okay, have you made a wire transfer at our bank before?

00:18 Speaker 1

No, I've never made a transfer before.

00:21 Speaker 2

It's all right. I will take you through the procedure. Are you transferring funds to a company or an individual account?

00:27 Speaker 1

A company account. I need to pay a bill.

00:30 Speaker 2

Okay. I'll need the name of the company and their bank routing number. As well as their bank's address and phone number.

00:37 Speaker 1

I have all the information in this folder.

00:40 Speaker 2

Wow, you've come prepared.

00:46 Speaker 2

I have all the necessary materials, so we can go ahead and make the transfer right now. It's a simple transaction and we can process it today.

00:55 Speaker 1

Oh, that's such a relief. I didn't want the payment to be overdue. Thank you so much.

01:01 Speaker 2

It's my pleasure.